Refund policy
Harlie Home Returns Policy
At Harlie Home, our product catalog contains both uniquely custom-printed items and ready-made lifestyle decor pieces. Because of this, different return rules apply depending on what you purchase.
1. Custom-Made & Print-on-Demand Items (Mugs, Clothing, Notebooks, Cushions)
Every print-on-demand item in our store is uniquely crafted and printed especially for you upon order placement. Because of this bespoke production process, we cannot accept returns or exchanges for change of mind or accidental orders.
Every print-on-demand item in our store is uniquely crafted and printed especially for you upon order placement. Because of this bespoke production process, we cannot accept returns or exchanges for change of mind or accidental orders.
If your print-on-demand order arrives damaged, defective, or misprinted, please email us a photograph at harliehome@outlook.com within 14 days of delivery. We will gladly arrange a brand-new replacement or a full refund at no extra charge to you.
2. Ready-Made Decor & Home Ornaments
For all ready-made, non-customized home accessories and ornaments, you are fully covered by the UK Consumer Contracts Regulations. You have the right to change your mind and cancel your order within 14 days of receiving your items.
For all ready-made, non-customized home accessories and ornaments, you are fully covered by the UK Consumer Contracts Regulations. You have the right to change your mind and cancel your order within 14 days of receiving your items.
- To Initiate a Return: Email us at harliehome@outlook.com within the 14-day grace window.
- Return Conditions: Items must be completely unused, unworn, in their original packaging, and in the exact condition they arrived in.
- Return Shipping Costs: The customer is fully responsible for paying the return postage costs for change-of-mind ornament returns. We highly recommend using a tracked shipping service.
Refunds Processing
Once we receive and inspect your returned ornament, we will process your refund back to your original payment method within 10 business days. Please note that standard outbound shipping charges will be refunded, but premium shipping upgrades are non-refundable.
Once we receive and inspect your returned ornament, we will process your refund back to your original payment method within 10 business days. Please note that standard outbound shipping charges will be refunded, but premium shipping upgrades are non-refundable.